How to place an order? On our independent website, browse the products you are interested in. After selecting the product specifications and quantity, click “Add to Cart”. Enter the shopping cart page. After confirming that the product information is correct, click “Proceed to Checkout”, fill in the necessary information such as the shipping address and contact information, select the payment method, and finally click “Submit Order” to complete the order placement.
Can the order information be modified? If your order has not been shipped yet, you can click the “Modify Order” button on the order details page to modify information such as the shipping address and contact information. If the order has been shipped, the order information cannot be modified. Please understand.
II. Logistics-related
What logistics methods do you offer? We offer logistics methods such as international express delivery (e.g., DHL, FedEx, UPS, etc.) and registered small parcels through the post office. International express delivery is fast and usually takes 7-20 working days for delivery; the registered small parcels through the post office are relatively low in cost, but the transportation time is longer, generally taking 10-25 working days.
How to check the logistics information? After the order is shipped, we will send you the tracking number and the tracking link via email. You can also log in to the independent website and view the logistics information on the order details page.
III. Payment-related
What payment methods are supported? We support credit card payments (Visa, MasterCard, American Express, etc.), PayPal payments, and some local payment methods. You can check the specific options on the payment page.
Is the payment secure? We use advanced encryption technology and secure payment gateways to ensure the security of your payment information. All payment processes are under strict security monitoring to protect the safety of your funds.
IV. After-sales-related
What should I do if the received product has quality problems? Please contact our customer service within 7 days after receiving the product and provide product photos and a description of the problem. After verification, we will provide you with exchange, return, or refund services.
What is the return policy? If you have any issues with the received product, you can apply for a return within 14 days after receiving the product, provided that it does not affect the secondary sales. The returned product should be kept in its original packaging with all accessories intact.
