FAQ

Shopping Related Questions

1. How to get 10% off on the first order?

When you are about to leave the website while browsing, a prompt for 10% OFF on your first order will pop up on the page. Simply click to claim it and apply it to your first order. There are no additional thresholds, and it is applicable to all products (except for specially marked products).

2. What categories of products does the website mainly sell?

handbazaar.com mainly sells a variety of categories, including women’s bags (such as 3-in-1 trendy shoulder bags, woven shoulder bags), fashion jewelry (colored zircon bracelets, Bohemian-style bracelets), incense products (ancient-style blended incense, Incense of Goose Pear in the Canopy Style, customized coil incense), trendy shoes (Forrest Gump-style casual shoes), home decorations (European-style electroplated ceramic vases, Halloween resin ornaments), beauty electrical appliances (168W high-power nail lamp, jellyfish aroma diffuser) and electronic accessories (FG-100 function generator), etc., to meet your diverse shopping needs.

3. How to check the original price and current price of a product?

All promotional products (marked “SALE”) will clearly display the original price and current price. Some products will mark a price range (such as incense products from $14.00 to $28.00). You can check directly on the product details page, and the discount strength is clear at a glance.

4. How to subscribe to get up to 20% off coupon?

Find the subscription entry “Subscribe Today and Unlock Up to 20% OFF Your Next Purchase!” at the bottom of the website, fill in the relevant information to complete the subscription, and you can unlock up to 20% off coupon for your next order. You will also receive notifications about the platform’s latest promotions, new product launches, etc. later.

Payment & Logistics Questions

1. What payment methods does the website support?

We provide secure and convenient payment services (Secure Payments), supporting a variety of mainstream payment methods. The entire process is encrypted to ensure your payment security. You can check and select the payment method that suits you on the checkout page.

2. Is free shipping provided?

Yes, the website supports free shipping service (Free Shipping). You do not need to pay additional shipping fees. After placing an order, a professional logistics team will be responsible for delivery. The specific delivery time can be checked in the order details after placing the order.

3. How to check the logistics status after the order is shipped?

After the order is shipped, you will receive a logistics notification (including the logistics tracking number). You can enter the logistics tracking number on the “My Orders” page of the website to check the real-time logistics status, or contact customer service for logistics updates.

Return & Exchange Related Questions

1. What is the website’s return and exchange policy?

We provide free and easy returns service. Millions of products support returns and exchanges. After receiving the product, if you are not satisfied with the product, there is a quality problem or the size does not match, you can apply for return and exchange according to the process without bearing additional return and exchange fees.

2. What conditions need to be met for return and exchange?

The product must be in a brand-new, unused state with intact packaging, no damage or stains, and be accompanied by the original accessories of the product (such as labels, instructions, etc.). Apply within the specified return and exchange period, and the return and exchange can be completed after approval.

3. What is the return and exchange process?

1. Log in to your account, enter “My Orders”, find the order that needs to be returned or exchanged, and click “Apply for Return/Exchange”; 2. Fill in the reason for return/exchange and upload relevant certificates (such as photos of product problems); 3. After the platform approves, arrange for logistics to pick up the goods or guide you to send the goods; 4. After receiving the returned goods and verifying that they are correct, we will process the refund or exchange for you.

Customer Service Questions

1. How to contact customer service?

We provide 24/7 customer support (24/7 Support). You can contact us in the following ways: – Phone: +85 244171094 (International Call), 578-393-4937 (Local Call); – Website Online Customer Service: After logging in to the website, find the customer service entrance to consult in real time.

2. What are the customer service working hours?

Customer service is available 24 hours a day, ready to answer your questions related to shopping, payment, logistics, return and exchange, etc.; in addition, for offline related consultations, you can refer to the working hours: 9AM – 5PM (NY Time).

3. Does the website have a physical store?

Currently, the website provides online shopping services. For reference, the offline related address is: Street Name, NY 38954. You can go to this address for consultation, and the working hours are 9AM – 5PM.

Other Frequently Asked Questions

1. What does the website’s slogan “Where Everyone Finds Style” mean?

It means “Everyone Finds Their Own Style”. We are committed to providing global buyers with a variety of stylish products. Whether you like simple, retro, trendy or niche styles, you can find your favorite products on handbazaar.com.

2. Does the website support wholesale purchases?

Wholesale purchases are supported. Some products (such as customized coil incense) are marked “Wholesale” and can provide large-volume wholesale discounts. For specific wholesale policies and prices, you can contact customer service for details.

3. How to view real product reviews?

You can find the “Real Reviews” section (marked “read real reviews” on the website) on the product details page, browse the shopping experiences and product reviews of other buyers, which helps you understand the product quality more accurately.