Find a Missing Package that Shows as Delivered

Follow these steps if tracking shows a package as delivered in Your Orders but you can’t find it.

1 – Confirm shipping address in Your Orders

• Verify if your shipping address in Your Orders is correct. For more information on how to handle a wrong shipping address, go to Add and Manage Addresses.

2 – Search for a notice of delivery attempt

• Check the Message Center.
• Search for a delivery confirmation in Your Orders.
• Check your mailbox or wherever else you receive mail.
• Search for a delivery photo.

3 – Check around the delivery location

• Check your delivery instructions in Your Addresses. The package could have been left where you requested.

4 – Ask your household members and neighbors

• Check if someone else accepted the delivery.

5 – Wait 48 hours for the package to be delivered

• Packages may be scanned as delivered before arrival.

6 – You can check with the carrier

• The carrier may have more information about the location of the package. To track your package on the carrier website or contact them, go to Carrier Contact Information.